We want you to be completely satisfied with your purchases. However, if you change your mind, here are the conditions for making a return:

Return Conditions

To be eligible for a return, items must meet the following criteria:

Product condition: The product must be new, unopened, and unused.

Packaging: The item must be sealed in its intact original packaging. Any product whose packaging has been opened or damaged will not be eligible for a refund.

Time limit: You have 15 days from the date of receipt of your order to initiate the return procedure.

Shipping Costs

Return shipping costs are the sole responsibility of the customer.

Initial shipping costs are non-refundable.

Return Procedure

Contact our customer service at whiterax@gmail.com, indicating your order number.

Once your request is validated, ship the package via the carrier of your choice.

After our team receives and inspects the product's condition, we will process the refund to your original payment method.

Note: We recommend using a shipping service with tracking, as we cannot guarantee receipt of your returned item.